FAQ

ONLINE STORE ORDERING

CAN I USE MORE THAN ONE PROMO CODE?

Oh you are good! We love double deals, too. We just don’t have the ability to offer them at this time. The code you were provided works for one-time use only and cannot be used in conjunction with any other offers.

WHAT TYPE OF PAYMENT WORKS?
We currently accept the following methods of payment: Visa Mastercard American Express and Discover. Orders are subject to review. Your purchase from FiTONIC will show on your Credit Card statement as Hebe, LLC.


I MISSED A SALE! OH NO! IS IT POSSIBLE TO STILL USE THE PROMO CODE?
Nuts! Unfortunately, our online promotions are made available during specific dates communicated through our email newsletter, social media, and notifications right here on FiTONICBody.com. Unfortunately, after the promotion end date the Promo Code expires and won’t work on our system. Make sure to never miss another date! Sign up for flash sales and promotions by clicking the link below to receive our newsletter. 



SHIPPING 

WHAT COURIER DO YOU USE?
We ship via FedEX! Easy-peasy.

 
DO YOU SHIP INTERNATIONALLY? 
At this time we ship within the USA only. We don't offer international shipping. But if you would like FiTONIC products shipped to another country, please let us know! We are mapping out our next locations. We wanna know where those should be.

 
DO YOU SHIP TO PO BOXES OR MILITARY ADDRESSES? 
At this time we are unable to ship any PO boxes or APO/FPO/DPO addresses.


HOW CAN I TRACK MY ORDER? 
Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow. Alternatively, you can track your shipment from your account, just login to view.

 
NEED TO MAKE A CHANGE? READ HERE FOR HOW TO RETURN YOUR FiTONIC PRODUCT
FiTONIC offers only the highest quality goods. If you need to return your purchase for any reason, simply return the item within 30 days for a full refund, less shipping and handling charges. Please fill out our contact form including your order number and we will get back to your shortly on next steps. Returns only apply to product that has been purchased from FiTONIC’s online store.

 
MY ITEM ARRIVED DAMAGED, WHAT DO I DO?
What!?! Not cool. Please fill out the contact form or email hello@wearewannabe.com with your name, phone number and order confirmation number and we’d be happy to send out a replacement to you  with shipping and handling on us! 
 


PRODUCTS

ARE FiTONIC PRODUCTS ORGANIC?

As demand for organic ingredients grows, it’s getting easier to find reliable sources of organic ingredients, but the cost of certification remains prohibitive for smaller-scale farmers. FiTONIC is working to become completely organic, but we aren’t quite there yet.



CAN FiTONIC PRODUCTS HELP ME LOSE WEIGHT? 
Being conscientious about weight management is not just about body image. We hear you. And frankly, even if it is about body image, we have all felt that, too. If you are working towards a healthy body weight, FiTONIC is awesome because it is nutrient dense. That means it has a high nutrient to low-calorie ratio. It supports healthy weight loss or management by being high in protein, fiber, and satiety without being high in calories.

 
CAN FiTONIC BE USED AS A MEAL REPLACEMENT? 
FiTONICProtein Blends are foods—so you can enjoy them anytime you would eat other foods you love—meals, snacks or anywhere in between. Check the Nutrition Facts Panel to ensure that it has the amounts of macro and micronutrients that you are looking for.
 

CAN I TAKE FiTONIC PROTEIN BLENDS IF I'M PREGNANT? 
First, congratulations!! Second, we always recommend you check with your healthcare practitioner on whether or not you personally should use FiTONIC Protein Blends while pregnant or breastfeeding.

 
CAN I USE EXPIRED PRODUCT?

We have a robust Quality Assurance program that methodically tests our products up to the expiry date. We do test expired products and do not recommend using them

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